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5 common mistakes you can make when trying to implement Salesforce

Implementing Salesforce within your organization might be trickier than you’ve initially considered. Thus, having a well-planned implementation process in place is mandatory if you want to fully capitalize on all the perks Salesforce brings for your team. In 2020, it is crucial to be aware of the following 5 common mistakes you can make when trying to implement Salesforce. Pointing…
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The Importance of Agile in eLearning Development

Today, we need eLearning more than ever before. Companies looking for training and eLearning services for their employees need to leverage the power of agile learning. But why agile? Agile Learning differs from the traditional approach, both in terms of development and delivery. The ADDIE eLearning development model is a more rigid process that only considers one production stage. Conversely,…
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The AML5 Directive – How it Connects with the GDPR & CFT Policies in 2020

AML5 is a new anti-money laundering policy that has become effective in Europe on January 10, 2020. This directive has managed to create something no other AML regulation was able to do before – a totally unique space for client identification.  AML5 was a game-changer for hundreds of banks and FinTechs in the European space, enabling them to gain access…
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A thorough overview of top KYC, AML, and CFT practices in 2020

KYC, also known as Know Your Customer, represents today a significant element in the banking industry, especially when it comes to security, Anti-Money Laundering (AML), and Countering of Financial Terrorism (CFT). The global AML and CFT landscape raised the stake for financial institutions worldwide, forcing them to invest in extensive KYC processes and comply with the PSD2 directive (in the European Union)….
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“The future of customer experience” – Showing the way forward

Tremend’s successful partnership with Salesforce recently brought together the Romanian Salesforce business community, at the Impact Hub in Bucharest, for a comprehensive presentation on the Future of Customer Experience. Over 50 professionals from all areas of business, from Financial Services, High Tech, FMCG, Agriculture, Utilities, Automotive, Cyber Security, and Retail took part in the event. It was an informal gathering, lively…
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How I Tricked Myself into Studying for a Ph.D. in Project Management

These days the level of knowledge that you possess is not directly linked with the schools that you graduated. We have high school dropouts who became millionaires, people who dropped out of universities like Harvard to open their own businesses and follow their dreams. Of course, not all of them succeeded.  It’s true that former students find other economic opportunities,…
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PSD2 – Securely Step into the Open-Bank Universe

It’s been over a year since PSD2, or European Union’s Payment Services Directive 2, was first released to the open public. This directive, considered by many voices in the banking industry to be the most significant regulation in Europe to affect the banking sector in the last few decades, continues to stir up controversies. However, in practice, its impact has…
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AI Ethics, Machine Law and Robophobia

Ever since the word “robot” was invented in 1920 by the Czech SF author Karel Capek, Artificial Intelligence has been associated with numerous dystopian fantasies where machines take over the world in order to destroy mankind. Today’s media is full of such references. For instance, in the Matrix, Terminator, and Black Mirror, robots are perceived as evil machines craving to take…
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