UX Audit Services

Using Metrics & Context: these provide quantitative information regarding user flows within the website, conversion or abandonment, site hotspots, or even what users were doing before visiting the site.

Product & Company Alignment: apart from speaking with the stakeholders & the devs and understanding their pans requirements, we need to consider the client’s expectations from the product and look into the competition to assess how we scale.

Organizing Collected Data: our team uses spreadsheets to organize collected data and ensure that everyone involved stays in the loop. This process allows everyone to collaborate, as well as receive and record questions and ideas alongside relevant metrics.

Presenting Output: Tremend’s UX experts provide a flow analysis that combines with collected data to result in a page-by-page actionable list of suggestions to be made in order to improve the experience, metrics, and cognitive load.

Recommendations for Improvement: once the findings are listed, these can then be handed over to the design team. They will analyze and deliver recommendations that impact the client and the customer, recommendations that would also be converted into flow improvements, better customer interaction, and more. We’re leveraging visual design, responsive design, message clarity, and accessibility features to allow our clients to benefit from the best recommendations possible.

Findings Compilation: we’re organizing results by criteria including critical usability issues, quick wins, A/B test suggestions, impact, and challenges to identify which potential areas for improvement could impact dramatically customer experience, user happiness, and conversion overall.