SysOPS Engineer with DB Knowledge


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SysOPS Engineer with DB Knowledge

Category Computer/Software

Location Remote

Tremend is the newest global software engineering hub for Publicis Sapient, infusing over 16 years of experience in using its advanced technical expertise. Joining forces with Publicis Sapient will help propel our organization forward, providing a good mix of talented engineers, technology, continuous improvement, innovation, and R&D. Here, you will find a place where you can power up advanced software solutions in diverse, innovative, and engaging projects for some of the world's most iconic brands, using cutting-edge technologies, and you will have the opportunity to mix and shake ideas and creativity in our very own experimental playground - Tremend Labs.

You will deliver support to our customers by providing quality and fast resolutions, involve in fixing production bugs and constantly looking to improve and/or automate our processes and procedures. This role requires gaining knowledge across the whole stack (like operating systems, disk management, databases, networking, performance, web site, load balancing, security, backups, disaster recovery and configuration management) while also being involved in day to day activities of the squad.

This is how your day-to-day will go:

  • Working within Continuous Delivery or Continuous Deployment processes;
  • Deploy application functionality in Test, Acceptance and Production;
  • OS patching;
  • Participate in DR/BCP plans;
  • Maintain SLA, System Availability, Capacity management, and Performance KPI
  • Working in an Agile environment;
  • Track, monitor and analyses defects in order to mitigate the impact on the project release and ensure that the system is deployed to meet the level of reliability set by the customer on the correct infrastructure;
  • Investigate, analyze and document production incidents, according to SLA agreement and urgency;
  • Escalation of incidents to 3rd line support, if needed. Work closely with all parties necessary in order to solve problems;
  • Problem management process for incidents;
  • Collaborate with other teams to ensure that the application is functioning as expected;
  • Create and maintain an up-to-date documentation and procedures of your area of support;
  • Contribute to the automation and optimization of processes and flows, in order to prevent human error and increase processing speed and the ability to detect errors;
  • Test production bug fixes and new developments, when needed;
  • Offer help and support to newer colleagues.

Do you know how to play with these things? (don’t worry if you haven’t experienced all of them, none of us did)

  • Bachelor’s degree in Computer Engineering and/or Computer Science, or equivalent industry experience;
  • At least 2 years of working experience with databases (SQL);
  • Understanding of key DevOps responsibilities and concepts;
  • Familiarity with Build and Release strategies;
  • Ability to effectively interface with technical and non-technical staff at all organizational levels;
  • Excellent problem solving/analytical skills and knowledge of analytical tools;
  • Hands-on experience in process automation, technology efficiency and effectiveness;
  • Excellent technical documentation skills;
  • Positive attitude and oriented towards solving problems;
  • The ability to give constructive feedback and openness to receive it as well;
  • Ability to work within the team and act as a mentor;
  • Ability to work under strict deadlines.

Nice to have:

  • Experience with monitoring tools;
  • Windows Administration knowledge: install and secure OS, patching, solve security vulnerabilities;
  • Experience with CI/ CD tools is a plus;
  • Understanding of Agile/DevOps methodology is considered a plus;
  • Experience with integration platforms: IBM WebSphere MQ;
  • Knowledge of containers: Docker, Kubernetes, OpenShift;
  • Ansible knowledge is a plus, Configuration Management;
  • Azure DevOps knowledge.

Much more in it for you!
Besides an exciting job in a tremendous team, here's what you can expect:

  • A fast-paced tech environment
  • Continuous growth & learning
  • Open feedback culture
  • Room for own initiative & ideas
  • Transparency about results & strategy
  • Recognition & reward for hard work
  • Working with a flexible schedule
  • Medical subscription
  • Meal tickets
  • Extra vacation days - starting with 25 vacation days
  • Many others perks

Proud to be recognized as Top Employer in 2023 by