Oana Nicolau Clinic – Salesforce implementation

Executive summary 

Tremend partnered up with Oana Nicolau clinic for their Salesforce implementation project. Our Team enabled Clinica Oana Nicolau business users to leverage the power of the Salesforce platform in order to streamline internal communication and execute sales strategy.

Furthermore, our partner now has a better understanding of their customers and has a complete 360-degree view of the organizations they are working with, all on a single screen.

The client 

The Oana Nicolau clinic is a Romanian private healthcare institution with offices in Bucharest and Cluj Napoca. With years of experience in the therapy industry, their goal is to create a safer, more comfortable world, where everyone can talk freely about the challenges they encounter at work, school, or in their private lives, and ask for the help they need. 

The company has over 30 experienced therapists with different areas of expertise, who share a single goal, which is to help people accomplish their dreams and achieve their purpose in life.

Business Challenge 

Oana Nicolau’s clinic’s main need was to replace its old CRM with Salesforce, an improved platform that stores all data in the cloud. Due to Tremend’s expertise in Salesforce implementation and due to our status as a certified Salesforce partner, we had the privilege of being selected for this project contacted Tremend to help them overcome this challenge and create two high-end mobile apps, a self-service instrument for the beneficiaries.

Solution delivered by Tremend 

Tremend designed a complete Salesforce integration plan. Our specialists drew the schema of the organization, set up licenses, created sandboxes & passwords, set up security, defined the page layout, set up automation, and created the reporting and dashboard tools.

Results 

The implementation of the Salesforce CRM was a real success, together with the applied user adoption workshops. Oana Nicolau clinic can now provide a superior experience to their customers, gain the peace of mind that all their data is safe, and quickly access the information needed remotely on any device. They can also leverage all the perks of Salesforce in order to grow their business and expand to new markets.