Technical Support Engineer Level 3


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Technical Support Engineer Level 3

Category Computer/Software

Location Romania, Hybrid

Tremend is looking for a highly skilled Technical Support Engineer to join our dynamic team and provide exceptional technical support and assistance to our clients.

Your Impact:
  • Provide expert-level support to customers, addressing complex
    technical issues and inquiries
  • Diagnose and resolve escalated technical problems related to our
    products and services
  • Demonstrate hands-on experience in configuring, managing, and
    troubleshooting Linux-based systems
  • Collaborate with customers to optimize and secure their Linux
  • Possess in-depth knowledge of Oracle or other relational
  • Perform advanced troubleshooting and optimization of database
  • Communicate effectively with customers, both technical and non-
    technical, to understand and address their concerns
  • Provide clear and concise documentation of technical solutions for
    knowledge sharing
  • Collaborate with development and engineering teams to escalate
    and resolve critical issues
  • Contribute to the improvement of products by providing valuable
    feedback based on customer interactions

Your Skills & Experience:
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Minimum of 4 years of hands-on experience in technical support roles
  • Proven expertise in Linux system administration
  • Solid understanding of Oracle or other relational databases
  • Proficient in scripting languages (e.g., Bash, Python) for automation and troubleshooting
  • Analytical mindset with the ability to troubleshoot and solve complex technical issues
  • Proactive in identifying potential problems and implementing preventive measures
  • Excellent written and verbal communication skills
  • Ability to convey technical information to both technical and non-technical stakeholders
  • Familiarity with cloud platforms (e.g., AWS, Azure) is a plus
Benefits of Working Here:
Besides an exciting job in a tremendous team, here's what you can expect:
  • A fast-paced tech environment
  • Continuous growth & learning
  • Open feedback culture
  • Room for own initiative & ideas
  • Transparency about results & strategy
  • Recognition & reward for hard work
  • Working with a flexible schedule
  • Medical subscription
  • Meal tickets
  • Extra vacation days - starting with 25 vacation days
  • Many others perks

Tremend is the newest global software engineering hub for Publicis Sapient. For over 17 years, the company has been infusing its advanced technical expertise into complex and innovative solutions that meet today's digital transformation needs and pave the way for a better and smarter future. By joining forces with Publicis Sapient we're accelerating the impact, providing a good mix of talented engineers, technology, continuous improvement, innovation, and R&D. Here, you'll have the opportunity to unleash your potential, powering up advanced software solutions for some of the world's most iconic brands. Embrace your passion for technology, creativity, and continuous improvement, and join us in making a difference through engineering.