IT Process Analyst

Tremend is looking for a IT Process Analyst to join our team of bright thinkers and doers. You’ll use your problem-solving creativity to figure out our client’s most complex and challenging problems across different industries. We are on a mission to transform the world, and you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions. 

Your day to day:

• Design, document and release IT processes by following the ITIL methodology, in alignment with stakeholders
•  Perform desk research and organize discovery sessions with process Subject Matter Experts in order to design processes
• Ensure the newly designed local processes are fit for purpose, efficient and effective and aligned with the client's minimum standards, policies, processes, and frameworks
• Define process metrics
• Collaborate with Performance Manager & Data Analyst for implementing process metrics
• Document process and submit it for approval
• Create awareness for designed & approved processes via dedicated sessions and materials readily available for main stakeholders
• Ensure process documentation and related work instructions are correctly stored and communicated across the organization
• Collaborate with Knowledge Manager and provide support for building process trainings
• Analyse process performance indicators, identify trends and patterns and generate improvement ideas
• Collaborate with Continuous Process Improvement Manager and coordinate the end-to-end review of the existing processes as per the agreed calendar and manage stakeholder communication across multiple lines of business on process changes
• Attend process guilds
• Communicate any change related to the processes
• Act as SPOC for any process clarifications required by the organization
• Focus on closely monitoring and providing support for the Change Deployment management process and for identifying and implementing improvement actions associated to this critical process

What you bring to the team:

• Bachelor degree (preferably technical)
• Minimum 5 years’ experience in IT with minimum 3 years’ experience in a previous ITSM role (preferably with direct responsibility for process design, execution and continual improvement) and minimum 1 year experience in a previous role that involved Change Deployment activities
• Applied knowledge of IT processes (as defined by ITIL)
• Proficiency with MS Excel, PowerPoint, Word & Visio
• Experience with Agile and DevOps principles
• Ability to work with stakeholders from different levels of the organization

Benefits of Working Here:
Besides an exciting job in a tremendous team, here's what you can expect:

• A fast-paced tech environment
• Continuous growth & learning
• Open feedback culture
• Room for own initiative & ideas
• Transparency about results & strategy
• Recognition & reward for hard work
• Working with a flexible schedule
• Medical subscription
• Meal tickets
• Extra vacation days - starting with 25 vacation days
• Many others perks

Tremend is the newest global software engineering hub for Publicis Sapient. For over 17 years, the company has been infusing its advanced technical expertise into complex and innovative solutions that meet today's digital transformation needs and pave the way for a better and smarter future. By joining forces with Publicis Sapient we're accelerating the impact, providing a good mix of talented engineers, technology, continuous improvement, innovation, and R&D. Here, you'll have the opportunity to unleash your potential, powering up advanced software solutions for some of the world's most iconic brands. Embrace your passion for technology, creativity, and continuous improvement, and join us in making a difference through engineering.