Senior Technical Support Engineer

Senior Technical Support Engineer

Category Computer/Software

Location Bucharest

Tremend is the newest global software engineering hub for Publicis Sapient, infusing over 16 years of experience in using its advanced technical expertise. Joining forces with Publicis Sapient will help propel our organization forward, providing a good mix of talented engineers, technology, continuous improvement, innovation, and R&D. Here, you will find a place where you can power up advanced software solutions in diverse, innovative, and engaging projects for some of the world's most iconic brands, using cutting-edge technologies, and you will have the opportunity to mix and shake ideas and creativity in our very own experimental playground - Tremend Labs.

What we are looking for:
We are looking for a motivated engineer to work in the field of providing technical assistance to customers. The job implies monitoring the incident log and communicate between the users and the development team the problems and solutions.
 
Requirements:
  • Experience with SQL
  • Good knowledge of Linux
  • Strong communication skills
  • Technical abilities to propose quick workarounds for issues
  • Knowledge of ERP platforms
 
Responsibilities:
  • Perform level 3 support for ERP platform
  • Monitor the issues log and propose solutions or escalate to the development team
  • Write procedures for undocumented features and proposed workarounds
  • Create and run SQL scripts
  • Work in close contact with the development team to ensure fast response

Much more in it for you!
Besides an exciting job in a tremendous team, here's what you can expect:
  • A fast-paced tech environment
  • Continuous growth & learning
  • Open feedback culture
  • Room for own initiative & ideas
  • Transparency about results & strategy
  • Recognition & reward for hard work
  • Working with a flexible schedule
  • Medical subscription
  • Meal tickets
  • Extra vacation days - starting with 25 vacation days
  • Many others perks
Proud to be recognized as Top Employer in 2022 by UndeLucram.ro